Once the BC OSI Clinic receives a referral, the intake coordinator will review the referral for appropriateness and will ensure all documentation is complete.

The intake coordinator may call or meet with the client and/or the referral source for additional information including:

•     The reason for the referral to the BC OSI Clinic from the client’s perspective;
•     Brief history of professional service (i.e. deployments; military or policing service);
•     Social support, past and present professional help;
•     History of the client’s illness;
•     Current main problems;
•     Current stressors;
•     Client’s expectations and client’s availability.

Once the referral is accepted, the Clinic will contact the client to make an appointment and a copy of the appointment letter will be sent to referral source.